• Review Client and Matter set up (including rates, discounts, invoice formats and deferrals) to ensure adherence to engagement letters and billing guidelines • Maintain documentation of all non-standard billing requirements and update Client and Matter Billing Instructions in Aderant/CET database • Monitor work in progress to ensure matters are billed per agreements and schedules • Produce, review and distribute prebills monthly and as needed; coordinate with secretarial team • Perform billing functions to produce client invoices (edits, write downs, transfers, discounts) • Audit edits in Aderant (narrative and mathematical calculations) prior to posting • Ensure client invoices are mailed/delivered timely per firm and client guidelines • Manage attorney and client deadlines, estimate due dates for accruals/closings and billing • Meet with billing attorneys regularly to discuss clients, special billing arrangements, aged WIP and AR issues • Monitor accounts receivable balances, maintain ARCS categories, and suggest collection strategies • Maintain regular client contact to follow-up on aged billings, payments and promises to pay • Research and resolve client disputes; engage attorneys as necessary • Develop and maintain collection strategies; negotiate payment arrangements with partner consent • Utilize Aderant, ARCS, EIS and other reports to assist with collections and reporting • Work with Cash Receipts staff to research and resolve misapplied payments; minimize unapplied cash/trust balances • Prepare write-off/write-down requests with proper approvals • Assist attorneys, secretaries and clients with billing and collections questions • Maintain client files and correspondence in iManage • Monitor billing hotline and time correction DTE alias on a rotational basis • Propose system and client support process enhancements; utilize LinkedIn Learning for skill growth • Perform other related duties as assigned • Reporting to the Client Accounting Manager