• Meticulously track client attendance and conduct necessary follow-ups • Process new client intakes by collecting, organizing, and accurately entering information into their systems • Maintain client files with a strong emphasis on confidentiality and compliance standards • Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed • Provide administrative coordination, including scheduling interpreters for client sessions • Generate clear and concise reports to keep leadership informed on key metrics • Assist with special projects and other duties as required, demonstrating flexibility • Manage the company's social media channels, post updates, and support clinical marketing outreach • Develop and maintain mailing/email lists and contribute to the creation of newsletters • Actively maintain waitlist records and process physician referrals with timeliness and accuracy