Blockskye
blockchain for enterprise travel + procurement
Travel Counselor
Location
United States
Posted
168 days ago
Salary
Not specified
3 yrs expEnglishGo
Job Description
• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed.
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor.
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate.
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements.
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them.
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow.
• Work well under pressure, adapting quickly to change and adversity.
• Go above and beyond to ensure a memorable experience with every interaction.
Job Requirements
- 3+ years corporate travel and customer service experience
- Professional and service-oriented
- Exceptional oral and written communication; interpersonal and organizational skills
- In-depth travel industry knowledge, including domestic/international reservations and faring
- Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
- Possess demonstrated problem solving, decision making and time management skills
- Ability to meet and exceed required performance standards
- Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
- Ability to work effectively with personal computer and various software/apps with the ability to learn new systems quickly
- Highly motivated and passionate about service and travel
Benefits
- Fully remote work
- Fun and flexible work environment
