• Lead IT Operations at customers for Veeva’s R&D SaaS solutions • Lead a team of Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products • Oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams • Function as a primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties • Oversee customer release management programs including resource planning, release tracking, and forecasting • Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on holistic success and continuous improvement • Partner and build relationships with large, complex, and strategic customers • Customer-facing role with occasional travel requirements