Building cutting-edge technology and data solutions for life insurance and annuities.
Team Lead, Customer Experience
Location
Texas
Posted
169 days ago
Salary
$60K - $70K / year
Job Description
Job Requirements
- 6+ years of experience in a customer service role.
- Strong understanding of life insurance customer issues, operational processes, and relevant regulations.
- Proficient with Customer Relationship Management (CRM) systems.
- Experience in a highly-regulated industry is preferred.
- A valid life insurance license is required.
- Leadership: Ability to guide a team by leading department initiatives, making decisions, and managing performance.
- Customer-Centric: A strong focus on customer needs, with a deep understanding of our products and services.
- Communication: Excellent written and verbal communication skills, including the ability to provide clear and effective coaching and feedback.
- Problem-Solving: Ability to perform research and analysis on complex items and develop solutions.
- Adaptability: Comfortable working in a fast-paced environment with ambiguity and changing priorities.
- Collaboration: Strong teamwork and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
Benefits
- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives
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