• Own the strategy and roadmap for Headway's claims processing platform, from submission through payment reconciliation • Own the platform that processes millions of dollars in claims and ensures Headway gets paid accurately and efficiently • Design claims workflows that balance automated processing with robust exception handling to ensure high success rates while minimizing manual intervention • Drive technical decisions on platform architecture with Engineering teams to optimize success rates • Lead cross-team initiatives to reduce claims errors, partnering with Operations, Finance, and Data to identify trends, detect anomalies, and build predictive models for denial prevention • Build internal tools that empower Claims Operations to investigate complex issues, manage denials, and scale efficiently with business growth • Work closely with Engineering, Data, Operations, and Finance to solve complex technical challenges around claims processing, routing, and reconciliation