Turnkey, comprehensive contact center service support specializing in outstanding customer/citizen experience

Call Center Representative, Spanish Speaker

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 1,001-5,000Since 2003H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

172 days ago

Salary

Not specified

High SchoolSpanishEnglish

Job Description

• Provide both inbound and outbound call support using various web-based systems • Provide exceptional customer service while following protocols and guidelines • Answer customer inquiries with professional courtesy based on client-specific instruction • Document each customer's inquiry information into a database and verify/update customer information • Actively listen to identify opportunities to offer additional information and follow-up with callers as necessary • Use statistical contact center data to make improvements to performance • Conduct outbound calling for surveying to obtain client-specific information • Adhere to assigned shifts and schedule

Job Requirements

High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer
Fluent in Spanish (reading, writing, and comprehension)
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and internet speed test
Assessments must be completed from a computer or laptop
Candidates must provide non-cellular high speed internet (Fiber, DSL, or cable modems); hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role