• Lead, mentor, and support a team of Endpoint Engineers to ensure high performance and professional growth • Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments • Implement and maintain standard processes, technical documentation, and best practices • Manage client escalations, ensuring timely and clear communication • Collaborate with cross-functional teams to align endpoint services with broader security and business objectives • Monitor operational metrics and drive continuous improvements in service quality and efficiency • Support major incident response efforts by coordinating engineering activities and providing technical oversight • Participate in an on-call rotation