• Lead RCM engagements, assessing existing programs and identifying enhancement opportunities through data-driven KPI assessments. • Spot inefficiencies in current procedures and recommend actionable enhancements, building recommendation reports with supporting timelines for execution. • Oversee program improvements identified and drive change management at organizations to realize greater revenue. • Develop reimbursement training content and facilitate education of customer employees. • Maintain knowledge of CRM tools used by customers in the reimbursement process. • Manage escalation pathways for complex reimbursement cases. • Start as an individual contributor working alongside teammates with potential to manage a team as we scale. • Work with internal leadership and external partners to identify new strategies and business opportunities based on customer needs. • Develop a toolkit to scale customer engagements and enhance deliverables, including best practices documentation and SOPs. • Track payor trends and challenges, creating resources to support customer-specific strategies. • Represent Cencora at conferences and generate commercial activity. • Assist in customer proposal development and finalist meetings. • Willingness to travel up to 40%.