• Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out. • Oversee 80+ concurrent or sequential projects annually, focusing on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations. • Collaborate with cross-functional teams, clients, and third-party carriers to ensure seamless coordination and communication. • Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports. • Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness. • Develop and implement standardized procedures to improve project workflows and increase efficiency. • Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution. • Use project tracking tools to provide consistent reporting and updates to stakeholders.