LanguageLine Solutions
Enabling Understanding in Any Language
Navajo Interpreter
Location
United States
Posted
174 days ago
Salary
$45 - $54 / hour
High SchoolNavajoEnglishAndroidMac OS
Job Description
• Handle on-demand telephone interpreting sessions between Navajo and English speakers.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Process information quickly, concisely and recognize sensitive cultural differences.
• Maintain professionalism and remain calm during emotional or emergency calls (including 911).
• Maintain punctuality and availability during work hours and follow client instructions and protocol.
• Understand protocol and terminology for various industries (Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, 911).
• Provide verbal interpretation only (no written translation) and may remain on long calls or handle high call volumes.
• Ensure a quiet & secure home-office environment to perform duties.
Job Requirements
- Fluency in Navajo and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences.
- Excellent listening, retention and note-taking skills.
- Ability to concentrate, stay detached, remain neutral and objective at all times.
- Ability to remain on calls that involve sensitive subjects (end of life, pregnancy termination, vaccinations, sexual orientation/gender expression).
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to LLS technology enhancements.
- Must be at least 18 years of age.
- Legally authorized to work in the United States; applicants must have work authorization that does not require sponsorship.
- High school diploma or equivalent.
- Candidates currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible.
- Ability to read and write the requested languages - highly preferred.
- Post-offer, pre-employment background check and/or drug screen may be required based on location.
- Technical requirements: dedicated personal device (desktop/laptop/tablet/smartphone) with Windows, MacOS, ChromeOS, iPadOS or Android; restricted brands: Kaspersky products, Huawei hardware.
- High speed Internet (download ≥5 Mbps, upload ≥3 Mbps, Ping ≤300 ms, Jitter ≤30 ms).
- Access to a quiet space free from background noise or distraction.
- Physical requirements: operate keyboard and mouse, remain stationary majority of workday, sufficient manual dexterity to type or write, able to lift up to 26 lbs, may be exposed to moderate noise levels.
Benefits
- Employee Referral Program.
- Advancement opportunities within the organization.
- Interpreter support.
- An inclusive and diverse work environment.
- Work from your own home (remote work).
- Industry-leading interpreter training and opportunities for advancement.
- Support from a Senior Language Specialist and Interpreter and Technology Help Desks.
- Certified ASTM and ISO environment.
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