• Design and develop world-class product content to empower customers with consistent, relevant, and useful content experiences • Work closely with UX Designers, Engineers, and Product Leaders throughout the design process from research and content strategy to writing and prototypes • Anticipate user needs and establish content design best practices aligned with PointClickCare design standards • Advocate for customers; collaborate with stakeholders to ensure final products are intuitive and easy to learn and use • Explore and apply AI-driven content design approaches and refine AI-generated outputs into compliant, user-centered content • Design basic conversational flows for simple interactions ensuring clarity, empathy, and accessibility compliance • Apply content architecture for reuse and multi-platform publishing; add content requirements to prototypes • Use basic data analysis to make data-driven content design decisions and summarize findings • Work in agile environments; advise colleagues on agile methods and collaborate in cross-functional teams