• Assist clients (auction houses as well as bidders and buyers) via phone, email, and chat, by answering questions and troubleshooting technical and non-technical issues. • Provide world-class service to our auction houses and bidders via phone, email, and chat • Own customer issues and escalate to the right channels when needed • Provide instruction and tutorials about our service to existing customers • Learn and become an expert on Invaluable’s features and processes and maintain exceptional knowledge of the product as it evolves • Locate a customer’s account information on multiple platforms, ask relevant questions to understand and reproduce an issue, provide solutions and document your interactions fully • Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate • Perform administrative tasks and take on special projects when needed