• Manages day-to-day communications and expectations to ensure project success • Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports • Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully • Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance • Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate • Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments • Overall accountability for project gross margin and management of client budget • Manages change requests for all scope, schedule, or budget changes • Creates, maintains, and executes detailed project plans • Coordinates tasks assignment, monitors progress, and ensures proper task completion • Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing • Ensures client’s business objectives and KPIs are captured, understood, and measurable • Clearly understand and communicate customer requirements and integration points in the context of the statement of work. • Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs • Manage all day-to-day administrative activities of a given project from inception to closure. • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. • Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. • Achieve customer satisfaction through successful delivery of defined project scope. • Compile customer requests and deployment issues, to provide a feedback channel into our core products. • Act as the central client point of contact throughout the life of the project • Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice