Miva is dedicated to helping online sellers increase their revenue, drive sales, and decrease their overhead costs.

Technical Support Intern

Support EngineerSupport EngineerInternshipRemoteTeam 51-200Since 2000H1B No SponsorCompany Site LinkedIn

Location

Florida

Posted

176 days ago

Salary

$15 / hour

Bachelor DegreeEnglishLinuxUnix

Job Description

• Provide customers with technical support and guidance for Miva's eCommerce software • Perform programming when needed using proprietary eCommerce software, website, and email hosting • Answer customer inquiries and promote products and services • Identify, reproduce, diagnose, and resolve client issues about the product • Document customer interactions within our ticketing system • Maintain professional telephone and email etiquette • Provide timely customer service including seeking assistance when necessary • Perform other duties as assigned

Job Requirements

Must be currently enrolled in computer science or a similar bachelor's degree program
Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
Basic knowledge of Linux
Strong technical aptitude through demonstrable comfort in learning new applications quickly
Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
Excellent oral and written communication skills
Our ideal candidate for this role will reside in Tampa, FL (preferred)
Bonus points if you have: Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
Bonus points if you have: Basic knowledge of Unix and Windows operating systems