• Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments solutions to support clinical trial data and content management needs at the world’s largest pharmaceutical companies to emerging biotechs to Academic Research Centers. • Manage software implementation projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities. • Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Think critically about business requirements to ensure the solution reflects business requirements and focuses on customer success and adoption. • Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders. • Mentor project team and consultants in the R&D Services organization and provide leadership for project teams. • Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company. • Ensure customer success from beginning to end of the engagement life cycle.