• Own end-to-end implementations of the Kivo platform for biopharma and med-device customers • Plan & deliver multiple implementations concurrently: project charter and plan, timelines, RAID, status, risk/issue escalation, stakeholder communications, and executive readouts • Facilitate discovery & design workshops; translate regulated process requirements into configured solutions and documented decisions • Own validation workstream with a risk-based approach: author/review plans, requirements, test protocols, traceability, deviations, and final reports aligned to 21 CFR Part 11 / Annex 11 • Drive change management: defect triage, go-live readiness, training enablement, and post-go-live support • Partner cross-functionally with Sales, Customer Success, Support, and Product to deliver value and ensure smooth hand-offs • Own scope & quality: SOW adherence, acceptance criteria, and measurable outcomes (time-to-value, CSAT, on-time delivery) • Oversee data migrations and integrations, training, and post-go-live stabilization consistent with life-sciences best practices