Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need. Strategically identify clinics who may be slipping away as an active customer Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully Field concerns and objections in a level-headed and compassionate manner Create engaging content that educates and supports all veterinary professionals Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base Solicit feedback from our customers in order to understand how we can better evolve our platform Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies