Siena AI
Empathic AI customer service that's almost human.
Product Manager
Location
New York
Posted
179 days ago
Salary
Not specified
3 yrs expEnglish
Job Description
• Full-cycle ownership — discovery to shipping to enabling customers and internal teams
• Build new agent capabilities and create agents that work seamlessly across platforms
• Design and ship evaluation systems — QA suites, automated testing, and performance monitoring
• Own platform automation and onboarding — reduce manual implementation work, enable customers to go live in days
• Expand integrations ecosystem — ship new platforms and enterprise app requirements
• Run full launch cycles — internal testing to early access to GA, including customer enablement through webinars, documentation, and training
• Demo products to customers and co-sell alongside sales, participate in customer Slack communities
Job Requirements
- 3+a years of product management experience with technical B2B products, ideally CX, e-commerce or AI automation
- AI-native mindset—you live in Claude, Cursor, v0, and often max out your daily LLMs limits
- Technical fluency with APIs and integrations—you can scope webhook systems, OAuth flows, and complex third-party connections
- Curiosity and a builder mindset—you like to build things and continuously learn new things
- Full-cycle ownership mentality—you find opportunities, run projects, write docs, run demos, enable sales teams, and measure adoption
- Customer-facing confidence—you thrive talking with customers, running demos, and co-selling alongside the sales team
Benefits
- Meaningful impact. Your work directly shapes our product and company.
- Globally distributed team working at the bleeding edge of CX and AI.
- Great salary plus the opportunity for equity or stock grants.
- Learning budget. If you're growing, so are we.
- Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.
- AI-fluency. Make AI your second nature.
- Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.