Siena AI

Empathic AI customer service that's almost human.

Product Manager

Product ManagerProduct ManagerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

179 days ago

Salary

Not specified

3 yrs expEnglish

Job Description

• Full-cycle ownership — discovery to shipping to enabling customers and internal teams • Build new agent capabilities and create agents that work seamlessly across platforms • Design and ship evaluation systems — QA suites, automated testing, and performance monitoring • Own platform automation and onboarding — reduce manual implementation work, enable customers to go live in days • Expand integrations ecosystem — ship new platforms and enterprise app requirements • Run full launch cycles — internal testing to early access to GA, including customer enablement through webinars, documentation, and training • Demo products to customers and co-sell alongside sales, participate in customer Slack communities

Job Requirements

  • 3+a years of product management experience with technical B2B products, ideally CX, e-commerce or AI automation
  • AI-native mindset—you live in Claude, Cursor, v0, and often max out your daily LLMs limits
  • Technical fluency with APIs and integrations—you can scope webhook systems, OAuth flows, and complex third-party connections
  • Curiosity and a builder mindset—you like to build things and continuously learn new things
  • Full-cycle ownership mentality—you find opportunities, run projects, write docs, run demos, enable sales teams, and measure adoption
  • Customer-facing confidence—you thrive talking with customers, running demos, and co-selling alongside the sales team

Benefits

  • Meaningful impact. Your work directly shapes our product and company.
  • Globally distributed team working at the bleeding edge of CX and AI.
  • Great salary plus the opportunity for equity or stock grants.
  • Learning budget. If you're growing, so are we.
  • Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.
  • AI-fluency. Make AI your second nature.
  • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

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