PPRO
We build so you can scale faster.
Technical Account Manager
Location
United States
Posted
179 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglishBig QueryTableau
Job Description
• Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.
• Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
• Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
• Support and grow client accounts, identifying opportunities and providing technical consultancy.
• Monitor post-go-live performance and drive continuous improvement through client feedback.
• Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback.
• Build strong client relationships, transforming customers into partners and managing their growth initiatives.
• Translate business needs into technical solutions and vice versa.
• Facilitate communication between technical and business teams.
• Lead issue resolution and ensure smooth operations.
Job Requirements
- Minimum of 8 years of experience in a similar role
- Experience in Payments in a technical/product role supporting external clients
- BA/BS Degree in an IT-related discipline
- Good understanding of how APIs operate and are documented
- At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
- Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
- Strong customer acumen
- Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
- Can speak and engage with technical teams
- Confirms and clarifies information gained from listening to customers before transmitting / sharing
- Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
- Knowledge of the software development process
- Business level language skills outside of English is a plus
- Coding knowledge is a plus
- Experience working in a cross-functional, multi time zone environment asynchronously
Benefits
- Remote working - Experience the freedom of remote working, where you can achieve optimal work-life balance and harness your creativity in a comfortable environment, all while contributing seamlessly to our dynamic team. We also provide a international work from abroad policy, enabling employees to work remotely in different locations for up to another 30 days per year.
- Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
- Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.
- Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.
- Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
- Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
- Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
