• Work with key corporate stakeholders at auto group(s) to define key program success metrics, identify areas of opportunity for expansion to increase GMV and revenue growth, and be the main liaison between RevolutionParts and customers to help resolve product and/or support issues. • Introduce car dealers to basic eCommerce and digital marketing strategies including SEO, email marketing, listing management, and PPC. • Fundamental understanding of Google Analytics including navigation and basic reporting; read and interpret data on conversion performance and relay back to customers in layman terms. • Create and collaborate with key auto group(s) stakeholders to define business success plans, set expectations on the path to ROI, and develop growth strategies while holding stakeholders accountable. • Collaborate with Customer Support to resolve emerging or outstanding e-commerce/website/webstore functionality issues. • Handle tough conversations, escalated customers, and cancellation requests using direct, thoughtful open-ended questions. • Navigate CS tools and systems, including Salesforce, ChurnZero, Matik, and ZenDesk. • Serve as a trusted partner throughout onboarding, adoption, advocacy, and renewal; provide customer insights to Product and cross-functional teams.