• Acting as a designated subject matter expert for multiple Arcadia products in Arcadia’s analytics suite (for example, Network Modeler, Contract IQ, Patient Inform) • Collaborating directly with healthcare clients in a consultative role to understand their data challenges and translate complex insights into clear, actionable value-based care solutions • Advising on optimal workflows and configurations in Arcadia’s analytics tools based on a client’s existing contracting priorities and processes • Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed • Driving the implementation of UI-based configurations • Designing and maintaining product implementation documentation suitable for both internal and client use • Designing and implementing client trainings regarding Arcadia’s analytics and point-of-care tools • Periodically assisting with basic issue troubleshooting for in-scope applications • Serving as a key liaison between the Product and Customer Management teams and influencing new analytics capabilities • Supporting Operations leadership in their efforts to redesign Arcadia’s approach to product implementations • Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country