• Serve as the primary contact for employee benefits inquiries, providing prompt and compassionate support. • Manage daily operations of health and welfare benefits, including medical, dental, vision, life, disability, HSA/FSA, and optional plans. • Manage new hire benefit enrollments, life event changes, terminations, and status updates in HRIS/benefits platforms. • Support annual open enrollment execution, including system setup, testing, employee communications, and post-enrollment cleanup. • Maintain benefits documentation and HRIS/benefit platforms content to improve employee self-service. • Ensure employee 401(k) elections, contribution changes, and loan transactions are accurately reflected in the payroll system. • Assist with employee retirement education by supporting communications, plan materials, and enrollment initiatives. • Conduct monthly carrier billing reconciliations and resolve discrepancies with carriers, payroll, and vendors. • Ensure enrollment accuracy across HRIS, benefits platforms, payroll, and carrier systems. • Track and resolve retroactive changes, refunds, and adjustments in a timely manner. • Assist with routine 401(k)-related reporting and data reconciliation as needed. • Partner with carriers, brokers, TPAs, and benefits platform providers to resolve employee issues and operational errors. • Resolve complex cases effectively and assist with vendor data feeds, eligibility files, and platform maintenance. • Collaborate with HR Managers to manage leave of absence and disability benefits, ensuring timely collection of employee benefit premiums during unpaid or partially paid leave. • Process and support benefit enrollment changes related to leaves of absence, including status changes, and return-from-leave events. • Track leave and disability cases as they relate to benefits eligibility, enrollment timelines, alignment with COBRA and coverage continuity. • Partner with vendors and internal teams to ensure benefits are aligned with approved leave statuses and timelines. • Support the facilitation of employee wellness challenges, campaigns, and activities, partnering with vendors and internal stakeholders as needed. • Oversee wellness program participation metrics, track outcomes and trends, and manage wellness communications, calendars, and resources for employees. • Issue recognition awards and incentives for wellness initiatives. Participate in the Wellness Committee by providing insights and assisting with program implementation and success. • Support compliance requirements related to COBRA, ACA, ERISA, HIPAA, Section 125, and retirement plans. • Assist with audits, reporting, and required notices and filings. • Ensure confidentiality and proper handling of sensitive employee information at all times. • Other duties as assigned