• Train, educate, and support combined CT/Heart Failure programs on the proper use of the Impella. • Full customer immersion (ie. input on patient selection and subsequent surgical support) within 5.5 sites to ensure optimal patient outcomes. • Device expertise and support on Impella to assist with the adoption of the full portfolio beyond 5.5 commercial launch responsibilities. • Surgical implant and unit support readiness including training and education at existing sites. • Internal collaboration with the Surgical Leadership Team, Training Team, Engineering Team, Marketing, Professional Education, Clinical, as well as with R&D. • Participate in On Call support rotation. • Maintain contact with all customers to evaluate clinical and educational needs. • Performs device training on full Impella Device line-up. • Be a functional expert and provide advanced acumen on the durable, acute, and hemodynamic medical device landscape and best practices in the management of those devices. • Cultivates close relationships with strategic business partners and key opinion leaders. • Call point(s): Cardiac Surgeons, Heart Failure Cardiologists, OR teams, Intensivists, Perfusionists, and ICU/ Step Down Unit teams.