• Responsible for leading the Commercial Lines and Special Lines end-to-end salvage process for a large-scale provider. • Consulting providers on the auction process. • Distributing operational performance metrics. • Monitoring cycle times. • Implementing and providing oversight for new services, processes, and geographic markets. • Interacting with IAA Operations, Sales, and corporate personnel. • Providing performance and industry insights and meeting regularly with key business partners. • Offering superior customer service while providing customer daily assistance with communication between IAA branches, title centers, and release centers. • Supporting provider(s) with ad-hoc reporting requests and using data to support solutions and results. • Monitoring SLA compliance and working with operations and title teams to determine cause and appropriate action plan in instances where compliance is not met. • Facilitating resolution of provider(s) complaints and working with necessary internal teams to address areas of concern. • Finding innovative solutions to solve for complex problems. • Creating and working with IAA data team to provide report framework on data request from provider(s) and IAA operations. Analyze, interpret, and communicate requests. • Building and maintaining strong business relationships with providers.