ExpertVoice

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Customer Success Associate

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

37 days ago

Salary

$58K - $65K / year

2 yrs expEnglish

Job Description

• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients. • Achieve quarterly goals that include maintaining and growing year over year invoiced revenue. • Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives. • Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI. • Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service. • Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.). • Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams. • Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year. • Travel as needed for trade shows, client visits, and company-wide meetings.

Job Requirements

  • 1-3 years of Account Management experience and/or Customer Success experience.
  • Experience with direct B2B client communications.
  • Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack.
  • One hour proximity to a major airport preferred.
  • Experience or familiarity with the Golf industry is a plus.

Benefits

  • Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
  • We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents.
  • Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
  • Welcome your new addition with up to 15 weeks of paid parental leave for full-time employees.
  • Invest in your future with our 401(k) plan and employer match.
  • Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
  • Clients often extend exclusive incentive purchase programs to EV employees.

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