Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

$18 - $20 / hour

High School3 yrs expEnglish

Job Description

• Assists customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data • Documentation of issues in ticketing system, when necessary, problem solves with other departments and corrects information in the system • Identifies customer needs, issues, and perceptions • Recognizes, documents, and communicates trends in customer calls • Gathers information from various sources to build a “resolution” for customers • Creates accurate and concise case notes regarding customer interactions • Follow-up with customers to report status of issue resolution or other information • Answers inbound calls, emails, and chats • Other projects and tasks as assigned

Job Requirements

High School Diploma or GED required with some college preferred
Three years of customer service or call center experience required; repossession systems/automotive experience preferred
General automotive knowledge required
Ability to work independently, efficiently and meet all internal and external time commitments
Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution
General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer
Salesforce experience preferred.

Benefits

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement