• Responsible for provision of telephone-based assessment, triage, consultation, counseling, and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing, and solution focused/short-term problem resolution • Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency • Understands various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need • Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources • Collaborates with professional teams to support a positive clinical outcome and continuity of care for all members