Qualfon

Be the best and make each person's life better.

Licensed Insurance Agent – Property & Casualty

InsuranceInsuranceFull TimeRemoteTeam 10,001+Since 1995H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

$22 / hour

High School0.5 yrs expEnglish

Job Description

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes. • Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations. • Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies. • Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information. • Maintain required certifications and actively pursuing opportunities to grow product knowledge. • Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Job Requirements

  • High School diploma or GED required; some college degree preferred.
  • At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
  • Strong written and verbal communication skills with a professional and empathetic tone.
  • Ability to multitask across multiple applications while maintaining focus and accuracy.
  • Must have an Active Property & Casualty or Personal Lines license
  • Typing speed of 20 WPM with 90% accuracy.
  • Solid understanding of insurance compliance and regulatory standards.
  • Strong research and internet skills; quick learner across various subjects and systems.
  • Basic technical troubleshooting skills and comfort with digital tools.

Benefits

  • Qualfon will provide all equipment needed.

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