• Ensure the health of account(s) through meeting contract SLAs, Job Aids, Quality Reviews, and other work instruction tools • Develop and oversee team staffing schedules including vacation time and overtime to balance workloads and ensure SLAs are achieved • Supervise daily activities/project workloads of the Client Services Team • Approve temporary employee hours and approve contract invoices • Train and mentor team members, continual coaching, and progress check-ins • Participate in the periodic performance reviews of direct reports • Provide requested customer-facing metrics reports as requested from the existing reports suite, customizing where necessary • Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing • Provide print procurement and coordination of all sales/marketing/promotion print and print-related collateral for the customer • Coordinate efforts with the customer's marketing group to gather all of the print requirements and data files for current and anticipated projects • Provide guidance to the customer regarding the print manufacturing process • Source external vendors including RR Donnelley to produce print collateral • Build a network of print outsourcers to use for print projects • Submit RFP/RFQ requests to vendors and make recommendations to the customer • Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering to the final delivery of products • Work with vendors to ensure SLAs are met and the customer receives products on time • Make recommendations to the customer to move print work to other sites/vendors when issues arise • You will be responsible for recruiting, training, and developing employees to ensure the quality and timely output of products and services • You will be expected to administer company policies & procedures • Participate in performance reviews and counsel employees as needed • Perform other related duties and participate in special projects as assigned.