• Develops, manages, and delivers customer training programs to ensure high-value service to new and existing customers • Partners with Sales, Customer Success, Marketing, and other functional subject matter experts to develop training requirements and content • Develops quality and relevant training content to increase customer user adoption and continued customer utilization • Utilizes technology and internal resources to create and deliver training with videos, documentation, webinar/virtual training, customer portals, and live training sessions at customer sites • Develops and delivers ongoing internal training, including train-the-trainer sessions • Recommends and implements targeted learning and organizational development solutions • Measures the impact of instructional programs and generates appropriate metrics to demonstrate the effectiveness and return on investment of the program • Conducts ongoing review of training content and asset library to keep assets current, relevant, and effective • Provides level-one support to Sales and Customer Success, as needed, in answering questions regarding VST training tools and courses • Other duties as assigned.