• Respond promptly and professionally to inbound inquiries from potential customers via email, phone, chat, and other communication channels. • Manage intake & qualification of leads to determine fit from our inbound channels (Search firms & Referrals) based on their level of interest, budget, timeline, and fit with our offerings. • Deliver a “consultative” approach to selling; partner with the lead referring source to understand the prospect’s business, their goals, objectives, and challenges before recommending a route and ensure all info is captured to continue nurturing and profile build on the prospect • Route prospects to the Business Development team to assist in solving problems and driving value. • Cultivates & provides education on areas of interest for under-informed prospects and sell in value proposition. • Utilize CRM (Customer Relationship Management) systems and sales tools to track interactions, update lead statuses, and prioritize follow-up activities • Maintain Data quality and consistency across lead management systems • Provide ongoing support and assistance to prospects throughout the sales process, addressing any questions or concerns they may have. • Document all prospect interactions, activities, and outcomes accurately and comprehensively in CRM software or other sales tools and maintain Data quality and consistency across lead management systems • Continuously learn about industry trends, market developments, and competitor strategies