• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities. • Engage with vendors and delivery partners to align on best practices and sales strategies. • Assist with running customer discovery calls and managing deal progress across the territory. • Partner with AWS and Amazon Connect AEs to work backwards from customer requirements. • Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership. • Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs. • Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies. • Represent Zendesk for Contact Center at regional events and conferences.