• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. • Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. • Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines. • Process policies and related document to ensure accurate and efficient flow through the appropriate processing system. • Provide assistance to other departments when workload dictates. • Consistently achieve departmental standards of productivity and accuracy. • Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.