• Ensure the Compliance Department’s Case Management operates efficiently by setting forth standards and processes to provide excellent customer service • Conduct in-depth analysis of trends to identify emerging risks or needs within the Company • Proactively work to identify solutions to address emerging risks and needs (e.g., system enhancement, coaching/training, prescriptive SOP’s) • Act as the primary point-of-escalation for the Compliance Support function, collaborating with a variety of staff to solve complex scenarios • Apply in-depth knowledge of Encompass and Mavent controls to comply with various regulatory requirements (e.g., ATR/QM, High-Cost calculations, APR) • Partner with other departments to assist with company-wide integrations (e.g., new credit vendor) • Oversee the collection, preparation, and finalization of materials presented in the quarterly Compliance Committee meeting • Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified • Cross-collaborate with key stakeholders in other departments, cultivating productive partnerships to achieve departmental goals and objectives • Manage various Compliance staff, ensuring support is provided while also setting forth and enforcing clearly defined standards, goals, and objectives