• Leads end to end experience design activities on enterprise initiatives. • Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy. • Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation. • Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences. • Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques. • Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization. • Plans and facilitate stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving. • Prototypes concepts and support iterative development and testing. • Applies a systems-level understanding of the competitive landscape, stakeholder ecosystem, and industry trends to shape forward-looking solutions. • Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed. • Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools. • Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives. • Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.