• Handle escalated claims files that have complex contents or additional living expense damages • Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly • Use advanced technology to identify damages and write a contents damage estimate • Communicate empathetically with customers and help them through their claim process • Negotiate claim settlements with customers in accordance with business unit standard methodologies • Coordinate with structure adjusters to ensure holistic handling of the claim file • Use data and analytics to tell a story and influence decision making