• Provide Accounts Receivable and Collections services to customers for all Lines of Business supported • Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution • Act as primary point of contact for billing and collection inquiries from internal and external business partners • Research and resolve a variety of complex internal and external inquiries • Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research and exception activities for all lines of business supported • Create, review, and recommend necessary documents to generate customer billing • Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process • Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions • Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections • Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls • Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval • Prepare timely and accurate billing and reconciliation reports as needed • Identify at-risk customers based on established triggers • Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies • Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards • Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions • Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures • Help onboard and mentor new teammates and flex as needed, to support the business need