• Respond to customer inquiries via chat, email, and video calls • Troubleshoot issues and provide timely, thoughtful solutions • Escalate product bugs or complex issues to the appropriate internal teams • Maintain high customer satisfaction and response time standards • Lead new customer onboarding and implementation • Conduct product training sessions for venue teams • Ensure successful setup of accounts, workflows, and integrations • Guide customers to early wins and product adoption • Build strong, long term relationships with customers • Proactively check in to drive engagement and retention • Identify expansion opportunities and coordinate with Sales when appropriate • Gather product feedback and share insights with the Product team