AvaSure

AI-enabled virtual care—Purpose-built for every clinical setting

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Michigan

Posted

24 days ago

Salary

$76K - $92K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Own customer outcomes across a portfolio of accounts. • Lead strategic planning sessions and business reviews. • Lead customer onboarding, adoption, and engagement milestones. • Build strong relationships across operational and managerial levels. • Track adoption and performance metrics to identify risks and opportunities. • Partner across functions to resolve issues and surface enhancements. • Promote customer advocacy (references, case studies, etc.). • Support growth by identifying upsell or expansion potential. • Deliver on performance targets tied to retention, expansion, and CSAT and NPS.

Job Requirements

  • Bachelor’s degree or equivalent professional experience
  • 4–6 years in customer success, account management, or a related role preferably within healthcare SaaS/technology
  • Demonstrated ability to manage moderate-to-complex accounts and deliver measurable results

Benefits

  • AvaSure sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 4%
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Flexible Time Off Plan & Paid Holidays
  • Parental Leave
  • Generous Tuition & Continuing Education Reimbursement available
  • Employee Referral Bonus

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