• Direct accountability for the T-Park business unit within Towne Park • Responsible for the portfolio’s performance for financial and client satisfaction/retention objectives • Initiates and nurtures all site level client relationships leading to client satisfaction, retention and promotion • Partners with the sales team on ownership of corporate level client relationships • Prepares for and conducts monthly business review meetings with corporate and hotel level clients • Actively manages plans for maximizing client and Towne Park financial success and for achieving “client promoter” status at all locations • Understands and drives business metrics and performance measurements • Maintains a detailed technical understanding of all aspects of the T-Park platform • Direct accountability for the performance of 100+ T-Park locations to budget • Responsible for collecting data from hotel clients to rhythmically update forecasting • Maintains regular contact with the parking systems team to ensure new sites open on time and transition customers to the T-Park portfolio post go live • Works directly with T-Park sales team and Towne Park’s global commercial team to aid in the new business development effort