• Work as the internal project manager for CHIME custom products, mapping all tasks required to implement contracted client programs. • Serve as the primary point of contact for clients post-sales handoff, guiding them through the delivery process and ensuring all expectations, timelines, and deliverables are clearly communicated and met. • Manage execution of custom engagements including: Advisory sessions, Podcasts, Thought leadership roundtables, Executive/community dinners and receptions, Other bespoke client experiences. • Develop and manage detailed project timelines within project management software (Asana), ensuring all tasks, milestones, and dependencies are tracked. • Coordinate with internal teams including marketing, media, analytics, production, events, and leadership to align on program requirements and delivery needs. • Schedule and facilitate internal planning meetings, client check-ins, and milestone calls; document action items and ensure follow-through. • Oversee logistical coordination including scheduling, speaker/participant coordination, materials readiness, run-of-show elements, and internal resource alignment. • Ensure all client deliverables are completed according to contractual obligations and CHIME quality standards. • Proactively identify risks, delays, or scope concerns and escalate to the Enterprise Project Manager as needed. • Maintain accurate project documentation, timelines, and status updates within project management systems. • Support development of repeatable processes and playbooks for custom product delivery to improve operational efficiency and scalability. • Build strong partnerships with the sales and business development teams to ensure smooth transitions from sale to delivery. • Compile program completion summaries and assist in capturing outcomes, metrics, and client feedback. • Maintain positive, professional relationships with clients and internal stakeholders.