• Provide customer services relating to sales, sales promotions, installations and communications. • Validate the ship to and replenishment locations of orders with sales and operations partners • Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy • Check and validate accuracy of incoming surgery product usage cases • Be the customer-facing voice and develop creative solutions to customer issues. • Provide phone support for inquiries from sales and healthcare professionals • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments • Provide proactive updates on order status to accelerate billing process • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. • Build relationships with hospital billing specialists and support surgery product usage questions