• Manage and grow strategic customer relationships across purchasing, engineering and supply chain. • Focus on protecting existing business, reducing competitive losses, and driving consistent double‑digit annual growth. • Coordinate global engagement across OEM, CEM, and distributor channels. • Own the global relationship with key customers, distributors, and CEMs. • Lead quarterly internal account reviews and monthly customer reviews. • Map the account globally and build a multi-level engagement plan, including socket mapping and new product opportunities. • Champion the customer internally and build strong relationships with key contacts and executives. • Lead annual price negotiations. • Review lost business and create recovery plans. • Identify and maximize sales opportunities across the full product portfolio. • Develop a healthy sales pipeline and ensure progress toward revenue targets. • Work with RSMs, field sales, inside sales, and FAEs to drive NBO activity and maintain closure rates above 45 percent. • Provide clear value articulation to stakeholders at all levels. • Act as the customer voice in product line strategy, market analysis, and roadmap planning. • Coordinate cross‑functional engagement to meet key account objectives. • Check for overlap with other Novanta divisions and ensure effective information sharing. • Oversee preparation and delivery of the internal key account scorecard. • Provide SIOP inputs and support forecasting. • Support RMAs, expedites, sample requests, and similar needs. • Keep CRM (SFDC) data accurate and current.