• Manage agents within a designated area of responsibility using in-person, virtual, phone, and email to build relationships, deliver training, and manage agency performance • Acts as subject matter expert on GEICO and GEICO-affiliated products, features, and tools while also understanding and maintaining a clear understanding of competitor offerings to increase preference for GEICO’s products • Takes national strategic initiatives and translates them into local goals and objectives to increase agent engagement, execution, and growth • Delivers effective communications; assists agencies in developing local marketing plans and strategies to meet growth goals • Uses data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and/or specific agency • Monitors the performance of agents in relation to goals, procedures, and guidelines • Conducts training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition • Counsel agents, and with leadership support, takes disciplinary action of agents up to and including termination • Prospects, interviews, and approves new appointments to expand GEICO’s agency distribution • Adheres to the GEICO Code of Conduct, company policies and operating principles.