• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels • Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability • Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships • Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction • Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition • Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments • Gathers and shares customs brokerage customer service best practices • Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth • Provides excellent customs brokerage service to increase customer satisfaction • Coordinates with other teams to conduct business and customer review meetings