• The Field Sales Support Specialist delivers technical and commercial support to existing water and wastewater utility accounts, aiming for high customer retention and opportunities for account growth. • The Field Sales Support Specialist will receive training to troubleshoot our hardware and software products to support customers both remotely and in person. • Rapidly develop the necessary skills through company-provided training to support customer needs, troubleshoot their equipment, and become an on-site resource for our customer service team. • Understand how each customer uses our products, seek to identify additional solutions that may be available, and recommend the necessary enhancements, upgrades, or additional products. • Build and maintain confidence and trust with our customers. • Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts. • Work in compliance with all health and safety and environmental legislation, including, but not limited to, the Occupational Health and Safety Act and Regulations and Company Policies, Procedures, and Code of Conduct. • Other duties assigned by management.