Lincoln Electric logo
Lincoln Electric

Lincoln Electric is the world leader in arc welding, robotic welding systems, plasma and oxyfuel cutting equipment.

Field Service Technician

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1895H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

29 days ago

Salary

$54.6K - $78.1K / year

Seniority

Senior

Associate Degree3 yrs expExperience acceptedEnglish

Job Description

• Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail • Provide technical support onsite or by phone for new and existing customers • Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components • Complete detailed service event logs, including field and quality control reports • Create procedures and documentation for internal training and continuous improvement • Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction • Support sales by providing system application and specification information • Work collaboratively across various business units and products • Willingness to cross-train and learn new products as needed • Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment • Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited • Complete all travel and expense reports in a timely manner • Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues • Perform general duties as assigned and assist in other areas as workload requires

Job Requirements

  • Associate’s degree in Electronics Technology (or related field) or 3+ years’ relevant experience
  • Commitment to travel 75% of the year throughout North America (US, Canada, Mexico); 90% of travel is in the US
  • Current and valid US Passport and driver’s license with a clean driving record and reliable transportation
  • Proficiency reading electrical schematics
  • Ability to use a handheld volt/amp meter
  • Experience working with and troubleshooting 3-phase and single-phase equipment
  • Exceptional interpersonal, oral, and written communication skills
  • Experience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc.
  • Customer support experience
  • Ability to function in a self-directed environment
  • Experience with and basic understanding of pneumatics
  • Provide professional and courteous customer experience
  • Strong computer literacy skills.

Benefits

  • Bonus Plan: OIP Target Bonus: 5%

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