• Identify creative ways to engage with our strategic accounts balancing a top-down/bottom-up strategy to fulfill ARR growth goals. • Unlock upsell and expansion potential with existing book of business and align strategic goals. • Augment account plans, uniform messaging, prospecting approach, and strategic direction for the current clients in our named book of business. • Develop and maintain strong, long-lasting relationships with key clients in the health plan sector. • Provide feedback to the product development team to ensure our offerings remain competitive and relevant. • Conduct regular account reviews to assess performance and identify areas for improvement. • Understand each client's unique needs and objectives and align our solutions to meet them. • Work closely with Customer Success to ensure overall account satisfaction and become an escalation point for addressing any concerns. • Demonstrate comprehensive knowledge of relevant healthcare trends, priorities, challenges, and opportunities and how PointClickCare solutions align and support. • Monitor the competitive landscape and market trends in healthcare data and technology. • Analyze data and reports to provide insights and recommendations to clients. • Ensure deliverables arrive on time and fulfill customer requirements, creating an exceptional customer experience.