• Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes • Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams • Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions • Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services • Collaborate with peers to spot opportunities for growth through additional services or partnerships • Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid • Track key performance indicators, like customer health and retention, using Customer Success Scores.